Linda E.

I have not received any follow-up e-mail. I have checked my "junk" folder, but there is no e-mail. On another review reply, Zazzle said that they see I was able to contact customer support. Yes, that was part of my review--support was useless, as stated above. They responded with a generic e-mail, welcoming me to Zazzle, telling me my fictitious "savings" and saying that no refunds are ever given. So much for support. And the e-mail that was "sent" to me in response to my review has not arrived.

My complaint is NOT with my order or with any products. I have enjoyed the products. My complaint is with the Zazzle Black membership. I was a member for several years and decided to cancel it this year since I didn't order often enough to make it worth the money. I was losing money (that part is not their fault). When I signed up, they sent a welcome e-mail with a renewal date. They sent no reminders after that. That's okay--I still have the welcome e-mail and knew the renewal date. So the day before the renewal, I go to cancel the membership and find that my account has already been charged for the renewal. No prior notice of an impending charge. But after being charged (BEFORE the renewal date), I get another welcome e-mail, as if I'd never been a member, telling me of my renewal date for next year. Poor policy. Note: I had to give an order number for this review, but my t-shirt order is NOT the problem. The problem is only with Zazzle Black. Interestingly, their e-mail telling me my account was charged treats me like a new member, yet support tells me how much I saved due to my membership. They say I saved about $19 in shipping over the past few years, but they don't include how much I spent in the Zazzle Black membership to get those savings. I spent over $19 on the membership. The problem is that they charge your renewal BEFORE your renewal date and without warning, so if you want to cancel, take note of that and be sure to cancel EARLY.