I'm a huge fan of British Mystery. I found a promotion for a one year subscription at a very reasonable price. I've found show content that I love. The issue is Britbox fails to load 9 out of 10 times giving me an error message that service isn't available. Customer Service has done what customer service everywhere does and that's to blame the user or the TV. We've gone through ALL the troubleshooting and nothing is corrected. It falls on deaf ears when you tell them this is the ONLY streaming app that I have that fails. Netflix, Prime Video, You Tube TV are constant and don't fail on loading. I will cancel just because I don't need the aggravation.