I had a pretty good experience with them. They did send an incorrect stamp, but proceeded to send me the correct one. They did charge my credit card for the new one while awaiting the return of the incorrect one. I was told that they would reimburse me for first class postage for my return since it was their error. I think they are trying to be fair. They do have he lowest prices around. Most places wouldn't have bothered with me returning the $6.50 item (it was a $350 order) and charging me for the new one, but I think they are trying to keep costs down so they don't have to raise prices. Each time I received a hand written card w/ my order thanking me & appogizing.