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DO NOT BUY from Rugs USA unless you are prepared to pay $13+ for return shipping.even if the product is cheap and the wrong color. I didn't even open the package. I ordered 2 GREY rugs and got BRIGHT WHITE. I was told by customer service (they are horrible) "sometimes the color looks different online". There is a huge difference between bright white and grey now I am supposed to pay $23 for shipping for 2 rugs. Also, you can't ship returns together even though the rugs were shipped together. One rug cost $26 and will cost $13 to ship back.They should just say NO RETURNS
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I don't want the product , but cant return it
They let you been rooms they do not have and then cancel with no notice. If I didn't check a few days before we went to the hotel I would of gone in thinking I had a reservation.
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I was never able to set yp an account as it was too confusing. Other websites seem to be very...
I couldn't autofill or paste in my cc info while checking out on mobile. I'm using iOS and 1pass
Hi Linda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're sorry to hear that your order did not arrive as expected. The images we showcase online are the most accurate visuals possible. Please remember that color variances may occur depending on different factors -- the brightness settings of a computer, cellphone, or tablet, for example. This is an unfortunate limitation of color displays that we continue to try to manage.
I see that the rugs you ordered have a white background and the design is grey, so the rug has an overall light grey appearance.
Please be on the lookout for an email from me shortly to follow up on your concerns.
Best,
Rugs USA Customer Support