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Linda C.

Contributor Level

Total Points
165

3 Reviews by Linda

  • Retro Stage

12/12/23

No return money. Just nonsense emails. I provided every detail and still didn't get a refund. Retro-Stage from China-Rip off Company.

Tip for consumers:
Don’t buy from Retro-Stage. Rip off from China

Products used:
Jerk Company

Service
Value
Shipping
Returns
Quality
  • Houzz

6/25/20
Verified site experience
Reason I chose this business:

Previously purchased

  • Stanton Optical

4/30/19

I lost my Prescription eyeglasses on Wednesday 04/24/19 early evening. I didn't realize it until Thursday morning when it came time to read and watch TV. I searched my purse, my car, my bedroom, living room, the house and realized I could have left them at the places I had been the prior evening. I put telephone calls into those locations. L explained my dilemma and left my telephone number in the event someone turned my eyeglasses in. Friday 04/26/19 still no calls regarding my eyeglasses. I can't drive without my eyeglasses at night, nor can I read, so I decided since Stanton Optical has this constant commercial advertising 2 pair of eyeglasses for $59.99 with an eye exam I decided it would be within my budget. I scheduled an appointment for Friday 04/26/19@ 12:15pm. Eye exam was very quick then I roamed through the store looking for frames. I couldn't see the prices since my eyeglasses were lost. Bottom Line I found 2 pair that were cute and comfortable and sat down with Nadia Reihahi for the up sell. My bill ended up $621.35 without hardly any upgrades. I was told by Nadia Reihahi I would get my new eyeglasses in 10 days. In early evening I received a call telling me someone had turned in my eyeglasses. I was ecstatic, and went to pick them up. On Saturday 04/27/19 I arrived at 09:35am at Stanton Optical to cancel my order. I waited nearly an hour as there was a very short staff. I spoke with Thomas the assistant manager explaining the reason for my cancellation. He stated his manager Kent Sayre had Genentech out ill all week. He made a telephone call to him and came out of the Optical Lab stating he was only the assistant manager and I would have to come back on Monday 04/29/19 as he was the only one with authority to give a refund of that amount. I requested Thomas cancel my order as the prescription has not yet been started. It was only 20 hours and 14 minutes since my order and nobody was working all night to start my order. Thomas stated he was only the assistant manager and could not do a refund of that large amount, and that I'll I needed to come back Monday 04/29/19 to cancel my order and get my refund through the manager Kent Sayre. I left with the opinion that Stanton Optical was very unprofessional, but still believed I would get my $621.35 refund. I came back Monday 04/29/19 at 09:33am. The man I spoke with was as he stated the new Lab Manager, and this was only his 4th day and didn't know how to do a refund. I asked him to go into my account and cancel the order before it went into production. He was unable to help me as well and stated that Javier was the manager coming in a little later. He took a photo of my receipt with his mobile telephone assuring me Javier would call me as soon as he got in. I waited for Javier's call until 06:02 pm and called him myself. Javier stated he had been extremely busy all day but knew who I was. He then stated "no refund as there is nothing wrong with the eyeglasses". I stated "The eyeglasses are not even in production so I want a refund. Javier then stated "I cannot refund because they are a medical device". I responded "They are not yet in production, so they have not become a medical device" He said the same things over and over and completely blew me off. I asked for his Managers name and telephone number. His response was "I don't have one right now" I then became completely insulted as Javier was now treating me with complete total disrespect. I demand a cancellation and refund. He stated no refund on medical devices and there is nothing wrong with the glasses. He was obviously ignoring me and blowing me off. Upon hanging up I went on to the Better Business Bureau website to discover there are 305 complaints against Stanton Optical to date in the past 3 years. I will be taking appropriate steps tomorrow calling my bank and making a small claims court filing. Whichever one comes in with the refund 1st, I'll cancel the later.

Linda Has Earned 5 Votes

Linda C.'s review of Stanton Optical earned 4 Very Helpful votes

Linda C.'s review of Retro Stage earned a Very Helpful vote

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