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My on-file credit card expired but I cannot get connected to a representative. I have been "on hold" waiting for a chat representative for 90 minutes. Their site gives a phone number but when you call it you find out they no longer take phone calls. While waiting I logged into the back end in hopes of making the change myself and it shows I don't even have any services with them. I also cannot find my website. I am shocked and incredibly aggravated at this hostage situation.
Linda C.'s review of Hostica earned 3 Very Helpful votes
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Hello Linda, I am sorry you had this experience. We are in the process of switching over to a new control panel, which may have caused some confusion. If you were able to log in to the new control panel where you would manage your domain, you would see you have no services. This is because your services are still in our old control panel which you are used to. We are not moving services, only domains. I will reach out to you for resolution.