I would not suggest ordering anything like extensions or hair (anything you think you might need to return or exchange). They have been, however, very reliable for purchasing things that are over-the-counter items not sold in my area (ethnic hair supplies like conditioners, shampoos, styling aids, "hair grease", etc.) I never had a problem with the time and quality of shipping until I tried to order hair extensions... that was when it was a nightmare. I've purchased other items from them about six times with no problem before that and since.