Linda B.

Sorry this is long but it all happened! On Friday 3/16 ordered a power wheel chair. Never received a confirmation email. Called Monday 3/20 and was told they would send one. Late 3/20 got confirmation email where my billing address and phone number correct BUT shipping address was some street called Widget Lane and city and state Walnut Creek Ca. I live in Wisconsin! 3/21 I called Spinlife got a person told her wrong shipping address. She implied I must have gave them that address which of course I didnt! She said too bad I would have to wait till it got to California then it would be another week to ship back to Wisconsin! I suggested they ship me new one from Florida as i would have in 3 days. No they said they couldnt do that. By this time I had appointment to have a lift in my van and now no chair to take to appointment! Also I was leaving on a vacation 4/1. Followed up around 3/28 and found out chair was lost in California and they would have to ship new one to me from Florida like I had suggested earlier! I told them they had to ship to me at my vacation hotel and have someone unpack it and set it up! They did agree to do that. A white glove tech was assigned and he called me when he got the chair and said it had a flat damaged tire and he had to order new one from Florida! He did what he said and finally on 4/6 he delivered my chair to me at around 7:30pm CST at my hotel. Because I didnt have chair when my lift was installed I asked him to make sure chair fit on the lift in my van! It did NOT! Couldnt close hatchback as chair was too high. All this waiting and now I cant use it cause have to send it back! So called Spinlife told them I need to send back as the information I was given said my van, the lift I bought and the chair I had were all compatible but the chair was too high! They said not their problem and they would refund all but the $600+ restocking fee even though I had done everything right in checking the van, lift and chair were compatible. I am now 2 days away from the end of my vacation and they are suppose to send a company to get the chair tomorrow and i feel Spinlife is being unfair about charging me this huge fee for a chair I couldn't use! I even talked to Spinlife president Lisa Stein and although she said she was sorry she agrees with her staff I have to pay them the huge restocking fee! Unbelievable poor customer service! I am thinking of going to a local paper or TV station and see if they will get this story out! Dont order from this Company they are not reliable and very unfair!