Linda B.

My review for this product has gotten waylaid since my purchase in May 2022 for reasons unknown but my issue is unchanged: The instructions are absolutely impossible to follow (see screenshots)! There is NO WAY a layman can easily follow all the "press and hold" steps and still understand what the results of these crazy steps are. And, Customer Support for this product and/or manufacturer info has proven to be non-existent. For the potentially normal, and especially elderly people, this product is not the one for you. Please beware...

Buyers beware. This is internet deception at it's finest because the company sells frames that imply "no assembly", yet when you receive the item, it requires a NASA engineer to understand the cryptic instructions to assemble.
I only wanted a basic silver metal frame for a print, no matte, no plexiglass, no backing, no liner... JUST A FRAME.
However, this frame came with at least 20 pieces of hardware to assemble AND you need a tool, a screwdriver. Ridiculously complicated for anyone.
To say I was disappointed would be a great understatement. THEN, I read the Return Policy and the tears start: Must be returned 14 days from SHIP date (not the date you receive the item to even know if you're not satisfied), 20% deductible fee for restocking (more like re-suckering), buyer is responsible for return shipping charges, AND you have to call for a "Return Merchandise Authorization Code". WHAT?!
Let my learning experience be a warning to all who even think this company has your satisfaction as a goal... It does NOT!