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83

1 Review by Linda

10/7/16

I contacted the Microsoft web page on 9/9/16 looking for a way to upgrade the drivers on my computer as it was booting up very slow. That web site directed me to Advanced Tech Support in Coral Gables, Florida. The person who answered the phone (Gus by name) did a diagnostic test on my desk PC and concluded that my PC needed a full system tune up. He told me that I had 158 unwanted programs on my hard drive. At that time my computer was fully operational, though slow to boot up. When I asked he told me that they are not affiliated with Microsoft but they do a lot of repair work for them. He also convinced me that their technicians could do the job $100 cheaper than Best Buys. The said their charge would be $269.99 and would take about 5 hours. He also recommended that I needed PANDA anti-virus protection even though I still had 3 months left on my subscription to NORTON 360. That would cost another $149.00.
He said they would make use of the Driver upgrades that I purchased from PayPro.

I agreed to those charges and allowed my PC to be turned over to their superior technical support person. That was the last time I was able to access my computer. They started working on it on 9/9/2016 and I fired them on 9/22/2016. Most of those days, such as:
9/9/16 2:30 pm to 9:30 pm
9/19/16 10:00 am to 12:40 am
9/21/16 1:20 pm to 11:00 pm
9/22/16 9:00 am to 12:15 pm
I was sitting in front of my computer following their instructions, doing the work I was paying them to do. I know of at least eight (8) persons who worked on my computer, in cyber neverland, during those 13 days. Changing, changing and re-changing the computer codes. People named Darren, John, Kevin, Daniel, Chrystal, Mathew Odain and Kevoy.

The conclusion was that when they upgraded the drivers on 9/9/16, the driver for the mouse and keyboard were deleted and my PC was not compatible with the new drivers purchased from SafeCart. Since I could not find the original Windows 7 disk, the only solution was to take the program off and install Windows Vista Ultimate with that programs drivers. Once that was done all I would have to do is re-install all my programs, contacts, Yahoo Mail, Facebookpictures, etc. A living hell for sure. Only after 13 days of repeated shutdowns and restarts, test runs, endless scans, etc. today I was informed the hard drive has failed. My computer (Dell XPS 360i) which cost me over $2,000 and which Gus assured me should last many more years because it had 4096 MB of memory, 800 MHZ speed, and a 2.83 GHz processor is now trash. I had to buy another computer today.

Not only will I not pay them anything, I wish I could collect some money for my new computer and for the countless hours I spent doing their work at my house.

Linda Has Earned 3 Votes

Linda B.'s review of Advanced Tech Support earned 3 Very Helpful votes

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