I purchased a pair of boots and they came with the zipper broken. I tried to print a return label and site said to write to customer service that return labels was "not working". After multiple emails requests for a return label, they finally sent one. I ordered another pair of boots. When we got them they didn't fit. I wanted to return them for a different style. After 10 days and multiple requests for a return mailing label... no reply. I can't return the boots w/o a return label. There is no alternative but to keep boots that we can't wear. They do not honor
Published customer return policy and (although I'm sure they don't care) i will drop them as a vendor.
I wouldn't trust them again