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Lina S.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Home & Garden

Member since January 2020

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1 Review by Lina

Awful service from start to finish. They are selling items that they (knowingly) don't have in stock then sending what they want to the customer and hoping they will keep it anyway! e.g https://www.ebay.co.uk/itm/Vax-S85-SF-R-Steam-Fresh-Reach-Multifunction-Steam-Cleaner-Handheld-Mop-RRP-149-/*******686?hash=item2159ad0b96 Is not available but is still being advertised. Will be complaining to ebay about this. Sent two incorrect models to me in the hope that i will just keep it and left me with two large packages to take to a DPD point , a 10 minute chat over the phone, 7 email exchanges confirming that don't have that model and that's why its not been sent. They didn't think to check if i might accept that alternative model first just send it to me in the hope i can not be bothered to go through their laborious refund process. No apology, no compensation for my troubles throughout the process and a chance that i will get a refund (lady says she will get my refund "approved"). JOKE OF A COMPANY

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