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I won a helicopter,(drone) and gave it to my grandson for his birthday. When he opened the box it was missing the controller. I contacted the chat line and have received the information to return it and I will either be credited for it or it will be replaced. I am happy.
Tip for consumers:
Remember to focus on one item. If you spread out your bids you end up spending way too much and getting nothing unless you do a lot of buy it now items.
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