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1 Review by Lily




I don't reccomend EC. I custom made my bf a $280 controller and bought the warranty of $14.99 online. My controller had a color scheme and although there were options, there was no info on any differences between customization. So, I picked according to my desired look. Unknowingly. The controller arrived and looked as planned. Except for what I would've done differently...I chose a splatter design for the shell but thought(due to pictures and no disclaimer) it'd be plasty dipped. A much cleaner look and feel. Its literally splatter paint on the controller, super cheap. I would've picked a solid color instead. Its not visually pleasing and provides unappealing texture. It also doesn't hold up durably. It can be damaged since its not a single coat(s) but scattered amounts of paint(chipping, scrapping, etc). The biggest issue were the thumbsticks. I chose the clear blue option called "ice blue". It was easy to tell that these, too, were cheap. They were remarkably soft with a gummy like texture. Not like the thumbsticks an ordinary black controller has with a firm, plastic feel. After few months of use the thumbsticks began to chip, crumble, peel and warp, until completely deformed at the tops. Impossible to use due to discomfort. I emailed EV well within my warranty the FIRST time. The rep said the wear on the thumbsticks was due to personal use, the warrenty would not validate it. I explained and got nothing but denial. I contacted EC again(after a long retiring of the controller), since we had no options to fix it with tools and replacement parts ourselves. Rey(rep) asked for proof and explanation. I sent photos and explained my ordeal. He clarified that they'd make an "acception", service it for free but I'd have to pay $10 shipping. I agreed since our warranty had expired. I choose replacements from an array of colors. I specifically demanded ordinary plastic thumbsticks like the black ones on any xbox one controller. He clarified that the my choice were indeed ordinary type thumbsticks in the color I chose. I go to ship it off and had to pay the shipping to EC, $7. I wait two weeks and release the $10 for shipping back after "fixing". $17 ADDITIONAL spent on top of my original purchase...I recieve the controller, they replaced my thumbsticks with the SAME faulty ones. I reached out and demanded the fix. Rey said he didn't understand the discrepency. The info was notes and should've been done so. I demanded a refund for time and effort spent. He sent me a PREPAID lable and assured me it'd be corrected and fixed. But refused a refund since it'd be finally fixed at no additional cost...? I had to go BACK and FORTH with rey. They paid him to argue with me over $10...After I originally spent $300 plus. Finally, he admits the refund is possible and sends the request to process. I waited nearly a month for both these transactions to take place before recieving my controller. It was fixed. I got my $10 shipping refund. EC is cheap, unprofessional and mediocre. They sell upwards of $100 customizable controllers but don't provide a warranty to back the product or process. A simple check and balance system would suffice in the desire for good experience...The quality and brand suffers. The customer service is tasking when the reps could care less. All in all, I'll stick with Microsoft custom made controllers. A friend made one for less money, better quality and value in warranty. It also seems as though EC added warranty options with new guidelines, cheaper pricing and promotions. I'm disappointed that they've YET to add a disclaimer about their shell color/design and thumbstick customizations. This would easily have solved my problem(maybe other customers) before it could even take place. Worst gift ever. DON'T believe the hype! Stay away from EC.

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