I didn't like the product that they've sent me so I went on to their website to get a pre-paid return label for the return. I shipped out the return package, and it was untraceable and it's been 2 weeks so maybe the package was lost according to SSENSE. After multiple emails with SSENSE about the return, they would just ignore your emails all together, so I had to call them after not hearing back from them for 4 days. Now they would need me to create a claim with UPS, but UPS said I would have to be the sender who created the return label, which I am not. I am confused because I haven't done this before, and SSENSE customer service is as confused as I am because they didn't even want to help me with this case, only to keep telling me to contact UPS about the lost package. I asked them to please contact me in case the package might still be in transit to SSENSE warehouse, but customer service (Benjamin) keeps insisting that it should be lost because it has been 2 weeks.
Hi Lil - We'd like to resolve this for you. We sent you a private message via SiteJabber. Can you check and respond? Thank you.