Thumbnail of user lilw1

lil w.

Contributor Level

Total Points
83

1 Review by lil

  • SSENSE

6/13/16

I didn't like the product that they've sent me so I went on to their website to get a pre-paid return label for the return. I shipped out the return package, and it was untraceable and it's been 2 weeks so maybe the package was lost according to SSENSE. After multiple emails with SSENSE about the return, they would just ignore your emails all together, so I had to call them after not hearing back from them for 4 days. Now they would need me to create a claim with UPS, but UPS said I would have to be the sender who created the return label, which I am not. I am confused because I haven't done this before, and SSENSE customer service is as confused as I am because they didn't even want to help me with this case, only to keep telling me to contact UPS about the lost package. I asked them to please contact me in case the package might still be in transit to SSENSE warehouse, but customer service (Benjamin) keeps insisting that it should be lost because it has been 2 weeks.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ssensec1
SSENSE C. – SSENSE Rep

Hi Lil - We'd like to resolve this for you. We sent you a private message via SiteJabber. Can you check and respond? Thank you.

lil Has Earned 3 Votes

Lil W.'s review of SSENSE earned 3 Very Helpful votes

lil hasn’t received any thanks yous.

lil doesn’t have any fans yet.

lil isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user joaof56
Joao F. reviewed SSENSE
3/27/24

I bought something there, they delivered me wrong item, I did return it and they never gave me my...

Thumbnail of user kellymunkiwmwj
Aidar L. reviewed SSENSE
3/24/24

I placed an order on 1/15. Fifteen days later it is still "processing" and has not shipped. After...