Thumbnail of user lillya17

Lilly A.

Contributor Level

Total Points
82

1 Review by Lilly

  • JC Penney

8/15/17

The only reason I ordered from JcPenny was because of its 30% off and $10 off for signing up for an account/ the app. Anyways after ordering several times to just get a set of towels. 1st an item was cancelled and I was not informed (even after several trips to the store to check on it). After making me replace the order several times, bc they can't cancel there own orders. So I have 5 orders 4 with the exact item on it, charged each time... all the customer service reps say is to reorder and then cancel when it gets in. Anyways after 4 calls finally get an order and it's two towels not sets. So now after calling and holding some more... bottom line is they say it's my fault, what I choose was extra large towels even though the picture has a set of towels and the description says nothing about extra large size..."oh the pictures for the selection you choose doesn't always matched and it doesn't come in a set. Its misleading advertizing..." So the picture of a set is for only one towel. This is the second supervisor I've spoken to. So an extra long towel is supposed to be $34 for one towel, WTF. So pretty much nothing they can do. I have to take my order into a store to return it... and wait til all my other orders get I to cancel them too. Wait for all this money to get put back on my card. So all this hassle for no towels and a really big headache. $#*!ty customer service and $#*!ty company. Never will I buy anything there again!

Lilly Has Earned 2 Votes

Lilly A.'s review of JC Penney earned 2 Very Helpful votes

Lilly hasn’t received any thanks yous.

Lilly doesn’t have any fans yet.

Lilly isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user billg739
3/25/24

I made an on-line purchase while in the Wiregrass store. As of that point, JC Penney decided to...

Thumbnail of user hutsonsign
2/10/24

Big rat ran across the floor while the associate was answering a question for me. She seemed...