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I was charged 1600$ for a 3 day stay at Crown Plaza Niagara. They charged my credit card 3 days before I got into the hotel when booking.Com website clearly states that i don't pay until I check in. The room was rated at 290$ a night with breakfast, I was charged for breakfast when I got in. How is this website allowed to lie along with Crown Plaza? 1600$ for what? I wasn't even in the room half the time. I asked CP them why the charges happened they say it's all pre authorized, how do you pre authorize an extra 800$. I have sent numerous emails to booking.Com and called with no answers. They won't answer the phone or email.
Lilly A.'s review of Booking.com earned 2 Very Helpful votes
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Not user freindly, miss leading saying you can get a copy of your invoice from the Hotel, no you...
Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
