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Lilli M.

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1 Review by Lilli

VRBO

  • VRBO

“Terrible Telephone Customer Service - Host Cancelled”
6/16/21

We booked 3 months in advance. Host cancelled 1 week prior. Called VRBO regarding their Book With Confidence Guarantee, to find us a booking to replace the host-cancelled booking we had. First call: was on hold for 10 minutes. First rep was helpful, but transferred me to an "escalation department" number seeing my trip was 1 week away. Once transferred, it sounded like someone's private mobile number and that their phone might have been in their pocket. I could hear reggaeton music and a rooster in the background. Like WTH!?! Awful!

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