Lillie A.

I placed an order on 3/18 with my contacts prescription uploaded to the site. On 3/19 they said they cannot process because my first name got cut off, but this was how the doctor's office printed out. They said it would take just a business day to verify and confirm with the doctor's office. On 3/25 I followed up. On 3/26 they asked for my doctor's number. WHAT HAPPENED TO JUST A BUSINESS DAY TO VERIFY? WHY DIDN'T THEY ASK FOR THE NUMBER SOONER? WHY WAITED UNTIL I FOLLOWED UP A WEEK LATER TO DO THEIR JOB?

I sent them my spectacle prescription and pointed out that the patient and doctor's information are IDENTICAL. On 3/30 they upgraded my shipping to 1-business day and shipped the product. On 4/1 I called UPS and they confirmed the package was lost.

I emailed them on 4/1 AND 4/2. No response to date. They were quick to respond within 24 hours before the product was shipped. Looks like once they ship and have your money, they give zero f***s about you.