Thumbnail of user lilliaw

Lillia W.

Contributor Level

Total Points
81

1 Review by Lillia

  • Justfly.com

3/6/18

I placed online search for flight from ATL to VEGAS and the search returned Vegas to ATL flights. Thus flights were booked in the wrong direction for 5 passengers. I noticed immediately and called to cancel with no success without spending more money to cancel. No information of a cancellation fee of a flight reservation is provided on website.

Tip for consumers:
Watch out for hidden fees!

Service
Value
Returns
Quality
Thumbnail of user henric11
Sarah C. – Justfly.com Rep

Hi Lillia,

Thank you for taking the time in reviewing our services. As an online travel agency, we do offer 24 hour cancellation as per the airline's fare rules. However, even though a ticket is purchased within 24 hours, all changes or cancellations will have fees. There is a brief description of these fees prior to purchase as well as in our Terms and Conditions. (https://www.justfly.com/terms-and-conditions)

We apologize for the inconvenience.

Kind wishes,
JustFly Team

Lillia Has Earned 1 Vote

Lillia W.'s review of Justfly.com earned a Very Helpful vote

Lillia hasn’t received any thanks yous.

Lillia doesn’t have any fans yet.

Lillia isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user borgesjo
3/16/24

I just purchased a ticket and promptly received a receipt directly from the airlines for $35.oo...

Thumbnail of user millies83
3/16/24

Booked a ticket and found out the name on the ticket didn't match my passport when the passport...