I placed online search for flight from ATL to VEGAS and the search returned Vegas to ATL flights. Thus flights were booked in the wrong direction for 5 passengers. I noticed immediately and called to cancel with no success without spending more money to cancel. No information of a cancellation fee of a flight reservation is provided on website.
Thank you for taking the time in reviewing our services. As an online travel agency, we do offer 24 hour cancellation as per the airline's fare rules. However, even though a ticket is purchased within 24 hours, all changes or cancellations will have fees. There is a brief description of these fees prior to purchase as well as in our Terms and Conditions. (https://www.justfly.com/terms-and-conditions)
We apologize for the inconvenience.
Kind wishes,
JustFly Team
Lillia Has Earned 1 Vote
Lillia W.'s review of Justfly.com earned a Very Helpful vote
Hi Lillia,
Thank you for taking the time in reviewing our services. As an online travel agency, we do offer 24 hour cancellation as per the airline's fare rules. However, even though a ticket is purchased within 24 hours, all changes or cancellations will have fees. There is a brief description of these fees prior to purchase as well as in our Terms and Conditions. (https://www.justfly.com/terms-and-conditions)
We apologize for the inconvenience.
Kind wishes,
JustFly Team