This place never answers email or phone and never refunds or replaces any damaged merchandise. I ordered a phone in Dec. 2008 and they took my money and I have nothing to show for it. I asked for an RMA # and never received it so I sent the phone back and never heard a word from them. No broken phone, no replacement and no money refunded. Now this phone was not cheap so this place needs to be investigated for ripping off its customers. They have quite a racket going as far as I can see.