Lil K.

Ordered an H easel. Arrived in flimsy punctured box. Had predrilled holes that had ripped the wood. One screw put in sideways and curled to a C. A crossbar with split wood. Screws too short to effectively join the parts. So, I called the day it was received and asked them about their 30 day guarantee. I had to prove my claim with photos. They agreed to refund, but they claim they need to have the use of my money for up to an additional week. Don't trust the reviews on their website. They offer a lottery for a big gift card and tell those with negative reviews to call customer service. They have so many competitors, I don't know why anyone would use them.

Since the merger with Elance, it's been a terrible experience as an oDesk freelancer. They suspended my account because, out of the blue, they decided they couldn't see my face clearly enough in the photo that was approved when I started two years ago. Even after I gave them a new photo, the account remained suspended until I complained - again. I had a five star client rating, no complaints. Then, they suspended me until I would give them a copy of my passport! This is for my security they claim. No way do I trust them to protect my information. They don't care about the freelancers.