liliya a.

I was surprised to see so many negative reviews. I think the problem is people don't read! It's clearly stated that if I sign up for VIP my card is charged 39.95 and I can skip every month! If I forget it gets charged and transferred as credit on my account. So it's not like they are stealing your money like someone said. I look at it as banking my money so I can buy something nice in a few months. They send you email to remind you too! So it's impossible to forget! Check your junk folder people and change settings so you get emails from them. I've been buying from them for almost a year. Quality is good, sometimes sizes are off so read reviews on website, 2 times I had to exchange for different sizes and no problem! And they didn't charge me a penny for it! Easy! Not once I wanted to return my purchases so I can't comment on how easy to get refund. Overall I give 4 stars. I take one star away because of the sizing issues.
Im editing my review and taking another star off. They used to charge in canadian dollars few years ago ( cad was worth more then) and despite it beeing canadian site they changed prices to USD. And if you have store credit you are not allowed to get deals and promo offfers (absolutley rediculous) however when you call customer service they usually are very helpful, once i forgot to skip and called they refunded me, second time I tried to use my credit and it charged me full price so I called again. They were able to adjust my prices while I was in my shopping cart. Cant say i would reccomend them though as the prices are high for what you get. I can get better deals in the stores.

I bought hair extensions from this company a couple of weeks ago, They sent the wrong color! But that's not all The hair was used! They were tangled up the package was open, seal was broken and box was damaged, When I contacted the company they told me the box probably got damaged during transport :( OMG I don't care about the box! The extensions are used and in the wrong color! I asked for the new package they wouldn't do it said they can give me 5% discount: S I asked for refund and they wrote me that I would have to pay for shipping and they will charge me 5% for handling fee This is ridiculous! I felt like it is a robot writing an email didn't answer any of my questions or concerns! And you can never get through the phone line it just goes directly to voice mail. Their customer service is the worst! The product is horrible! Stay AWAy!