We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Lilith B.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden

Member since January 2020

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    19

Review Distribution

1 Review by Lilith

1/23/20
Unbelievably horrible experience with the company merchandise and customer service. I purchased outdoor furniture for over $22,000 (after a big discount). It included lounge chairs, loveseats, armchairs, dining table and dining chairs. Within 5 years, the cushions have completely fallen apart at the seams. The deterioration started a year after the purchase. Please note that I had 2 different fabrics on the dining chairs and lounge furniture cushions. Dining chairs that are used most often are in perfect condition. Lounge chairs are embarrassing every single one of them. I'll try to post pictures.
The customer service gave me a run around for 3 weeks. No one would get back to me pretending they didn't get my e-mail. I couldn't get any phone calls returned. I finally got their verdict today that they are happy to replace the cushions but I had to pay for it. Why would I want to pay for cushions that have proven to be defective? Why would I ever want to deal with this company? They should feel ashamed of their product. Overpriced crap!

Lilith hasn’t received any votes.

Lilith hasn’t received any thanks yous.

Lilith doesn’t have any fans yet.

Lilith isn’t following anybody yet.

Similar Reviewers on Sitejabber

staceyh23
1/22/20

I had wanted a Printmaker's desk and bookcase for years. I got a small windfall and decided to...

patriciam614
6/10/19

Update 03/2020: BEWARE! I noticed an unauthorized credit card charge from RH, for $109 and...