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Lilith B.

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Experience: Home & Garden

Member since January 2020

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1 Review by Lilith

Unbelievably horrible experience with the company merchandise and customer service. I purchased outdoor furniture for over $22,000 (after a big discount). It included lounge chairs, loveseats, armchairs, dining table and dining chairs. Within 5 years, the cushions have completely fallen apart at the seams. The deterioration started a year after the purchase. Please note that I had 2 different fabrics on the dining chairs and lounge furniture cushions. Dining chairs that are used most often are in perfect condition. Lounge chairs are embarrassing every single one of them. I'll try to post pictures.
The customer service gave me a run around for 3 weeks. No one would get back to me pretending they didn't get my e-mail. I couldn't get any phone calls returned. I finally got their verdict today that they are happy to replace the cushions but I had to pay for it. Why would I want to pay for cushions that have proven to be defective? Why would I ever want to deal with this company? They should feel ashamed of their product. Overpriced crap!

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