I just purchased a refurbished "very good condition" iphone 11 from Decluttr.com. The cyber monday deals seemed good so I made the purchase despite not knowing much about the company. After purchasing, I read some horrendous reviews from angry sellers who never received payment for their phones, and how the company was impossible to get in touch with. This made me very worried, but my phone arrived within 4 days of purchasing despite the holiday rush. I was also concerned that I would not get an "unlocked" device, but I did, and I am very happy with my purchase thus far. I only hope that I am able to reach the company if I need to use my warrenty, since the 12-month warranty was a big selling point for me.