Lilianne K.

I originally purchased two bras from Pepper in the summer of 2021, when they came in I was delighted at how they fit. In December of 2021, I decided to order a few more, to start phasing out my old bras and switching all to Pepper. I mistakenly ordered 4 bras that where the wrong size (32AA instead of 34AA, which is what I ordered previous apparently). In my excitement at receiving the bras, I opened the box and detagged the items only to notice that they looked a little small. I compared the sizes on the tags and realized my mistake instantly. I wrote an email to Pepper asking if they could please consider a refund, as the items where completely unworn, unwashed, but sadly, detagged. At $70 per bra, I really hoped that they would consider customer satisfaction and accept my product for an exchange. I do not take the cost lightly and am now out almost CAD $300 for bras that do not fit, that I have barely opened and are in 100% new condition. This is entirely unacceptable customer service in this day and age. I wholly expect more from the companies I order from and will be sure never to order from them again. Please heed my warning and do not do business with this company, they don't care about you and are simply in it for the money. There are many other companies out there that will care about me as a consumer and I will be happy to take my business and my hard earned money elsewhere.

For Pepper: I suggest you talk to local Canadian company, Devon + Lang, to truly understand what it means to be a meaningful customer service facing company. I highly recommend them, they are kind, considerate, have excellent quality product and truly care about YOU as a consumer.