Liliana J.

Hotels.com makes it easy to travel and enjoy your vacation. My husband and I love to travel without making reservations months ahead of traveling. We usually drive up to a hotel, and if we like it, we look it up on the Hotels.com app. The app is extremely user-friendly and quick to use. Seconds later, Hotels.com sends an email with the reservation confirmation. We have even added extra days to our stay the morning of our departure. There is nothing worse than leaving a city thinking, "I wish I could have stayed an extra day." With Hotels.com we always get great prices, special private deals for loyal customers, and guarantee free cancellations. Best of all, after ten nights, customers get a free night. We LOVE that Reward.

I was extremely surprised that Groupon does not give refunds nor credit for an unfulfilled Groupon due to covid. I had to cancel my long-awaited trip to Chicago because my husband tested positive for covid. We were devastated. Groupon was the ONLY company that refused to give us a refund or credit for the unused Groupon. Most companies asked that I send them a copy of the positive result and quickly responded with the refund or credit. Shame on you Groupon!