Wrote a review on the website on a new purchase. The item had a stain on it and would not come out. I was not bothered to much as could play off part of pattern. Stayed this in my review. Next thing I knew my review deleted and email asking for item back that I had paid for if I had issues. No apology just give us back our item. So I went to items on the website and noticed that all reviews are 4-5 stars and how wonderfully happy everyone is with their bags. This speaks volumes on the manipulation they use on consumers.