liesa b.

I came upon Briefcase.com as I was looking for a retirement gift for my husband (yes, in retirement he needs a briefcase). I ordered a mid-priced, all leather briefcase with his initials. When I received the briefcase the monogram was crooked and the letters were different sizes. I emailed customer service and got a call back from a curt and unpleasant man who said that he did the monogram and had been doing them for years and the monogram was fine. Not so! My hands were tied. The briefcase was just awful and I was ashamed to present it to my husband who was retiring from a judgeship and who worked hard for the past 50 years to give me and my children a comfortable life. The man who called me was unkind, arrogant and disrespectful. Do not use this company!