lianne b.

What a horrendous horrible company will never use them again, a cowboy company at best, items delivered damaged and incomplete, customer service with a so what attitude, had to fight to talk to a manager, when I did he was the most rude Nasty man ever! He spoke over me, shouted, name called, an hour later I am left with half a shed, no refund, no replacement, no resolution and totally shaken by their abuse. I left my views on Facebook and they sent me a computer generated message saying they will be in touch, again nothing. So I replied to their message and I got a identical computer generated message.
Since been sent a
Email saying that despite the website stating they guarantee delivery by a certain date their T&C's state that they don't have to comply with this so basically it is tough and their staff had a tough day and they are human! Seriously!

I ordered a number of plants and this company says they were dispatched, even sent me a tracking number but hermes have no record of it, i have sent messages on facebook - no response. I have sent e-mails no response, i have sent messages through their contact us page again no response, these are scammers!