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Liam F.

Contributor Level

Total Points
90

1 Review by Liam

  • PickupFlowers

7/4/20

It started off with me ordering an orchid (I think obviously significant) to be delivered in china on a certain day. I get woken up at 4:30am to someone telling me that they don't have any orchids (they waited until the afternoon locally to tell me that). Said they could send some roses instead. I said not to and to cancel the order, and eventually she stopped trying to sell me something that I absolutely didn't want and said i'd get a refund. Luckily, I was so annoyed that almost after I got off the phone, I went onto the chat to let them know their service was diabolical because it had ruined any sentiment of surprise of the occasion, at least to me. The assistant was helpful. Though non apologetic, accurate. Told me the order would be refunded. A few days later, another customer service agent told me when I enquired though, that my order was delivered, and it wasnt until I produced the screenshots of the first conversation that he was willing to investigate any further. Maybe just very poor communication, but by being so assertive in saying the order was delivered by their supplier, he was calling the recipient a liar.

Eventually after I think 8 business days and 3 more conversations with them, they finally returned most of the money that I paid out. Stay well clear of this and another 2 names that they operate under:
Giftsideas
Winestogift

The joke of it all: talked to my recipient and she gave me the name of a florist on WeChat. She delivered a much nicer orchid within an hour for 1/8 of the price! Even though they charge astronomical mark up, they can't deliver.

Liam Has Earned 10 Votes

Liam F.'s review of PickupFlowers earned 10 Very Helpful votes

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