Placed order couple of weeks ago, received notification that it had been shipped. There's no sign of it showing up. Have waited more than the suggested ten working days before reporting its delay. Have emailed several times. Have received nothing more than an automated 'sorry, we're really busy right now' email. I don't know where my item is, whether it will arrive, whether a replacement order needs to be shipped. Customer Service is non-existent, it seems. I just want an update. I just want to get the item I've paid for.