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I bought round trip ticket. I used it but I thought that I can cancel the return and be refunded. I called them and they say it's not possible. Why if I'm not using it why they don't refund it.
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Liacout, the airline ticket you purchased is non refundable whether it's used or not. Those are the rules of the airline and we must follow them. You can hold the return portion and use for future travel if the rules allow it.