l g.

I purchased 7 prints of various sizes on Boxing day. The canvases arrived quickly and the print quality was good. That is where the positive remarks end, however. The canvases were put on crooked and the corners were not flat, they were bulky and cartoonish. We framed our canvases to cover these mistakes because we didn't want to have them send them again with the same result. However, I asked for a 50% refund to cover our efforts and was given the option of a reprint, which I turned down (we sent photos of all the mistakes), but they responded that they would only refund if we slashed all the canvases and sent proof of the destroyed product.

We already fixed the mistake, and we just wanted to have them accept fault for it. They have been unhelpful and apathetic. We definitely won't be using them again. Their 'quality guarantee' and 'green promise' are hilarious to read now that I've dealt with their customer service agents.