Lexi T.

So, firstly, they sent me a screen replacement diy kit for my iphone 6s but they sent me the completely wrong part, ignored a lot of my complaints in my first few emails, just responding with clearly cut and paste responses. I honestly think they just looked for key words in my email and didn't actually read any. Spent several weeks dealing with them even though I payed a lot of money for this kit only to receive something that was not compatible with my phone... They finally read my email because I mentioned reporting them to the better business bureau... that was the only time I think I got a real person... felt like I was pulling teeth. Still told me that I couldn't get money back because I opened it even though there was no way for me to know that what they sent me was wrong because it was labelled as meant for my phone, but it wasn't until trying to actually finish fixing the phone that pieces weren't matching up in the phone or even the video that they publish showing how to fix it. Absolute waste of my time and money and I have never gotten so snappy with a business before because I am incredibly quiet and passive.