Lexi F.

Taking advantage of people during covid-19. I submitted my financial change during covid-19 on the 16th they apparently update every 15 days which would land me march 31 and was still charged the full amount. High mark told me on there end I only owe 63.83 and just need the paperwork sent over. Health care.gov said, "sorry nothing we can do". This is disgusting and wrong. This is the third time I have been burned by this site. Its a joke, last year I didn't get coverage because I clicked the x out of a popup window and didn't press close so it apparently didn't submit so I had no coverage for a year and was told I didn't qualify for special enrollment period. The year before they chose a plan for me that was $600 a month and there was nothing I could do about it and was told I HAD to pay the $600 to change my plan even though I chose a different one but they already made the selection for me. DISGUSTING business practice.