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Lewis K.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology

Member since February 2020

  • Review

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  • First Review

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Review Distribution

1 Review by Lewis

2/7/20
Unfortunately I have had a very bad experience with The Tablet Hub. The website is very professional and captivating but advertises brand new factory sealed stock which doesn't seem to be the case for us. I bought a phone that was stated on the website as "NEW" but actually turned out to be pre owned and repaired with a 3rd party screen that failed within 4 weeks of purchase. I had the phone inspected by Apple who confirmed the above.

I reached out to the company and explained this and they offered a full refund and stated they sell both new and refurbished stock so there must have been a simple mix up, benefit of the doubt and a refund was given which was great.

Heres the interesting part... my father in law bought exactly the same phone "brand new" from this website which was delivered and although the screen didn't malfunction, the phone AGAIN was pre owned and previously repaired, again confirmed by Apple. Weve reached out politely several times asking for us to return the device for a full refund and have been either told we won't get a refund or been ignored. This is now ongoing and we will be taking this further having sought sound legal advice. If this gets resolved then I may consider removing these facts as a good will gesture but for now, the facts above will remain.

Be careful guys.

Lewis Has Earned 2 Votes

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