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Letitia R.

2 Level 2 Contributor
  • 8 Reviews
  • 26 Helpful Votes
  • 0 Thank Yous

Experience: Business, Computers & Technology, Pets & Animals

Member since September 2016

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8 Reviews by Letitia

I have been a loyal customer for YEARS and that ended today. I ordered 7 pairs of leggings and imagine my surprise that in the catalog with the shipment, THEY WERE ON SALE. Customer service refused to honor the difference. THEY LOST ME FOR $16.24!
I used Paypal to complete a transaction. The seller was shipping from the US. I did not realize this was a shell company and that the actual merchant was in China. There are numerous complaints about the product and the company on PayPal, Amazon and Ebay. I have filed a complaint with the FTC regarding the fraud. The product received is not the product advertised, it isn't even the product ON THE PACKAGING!
The company only responds by automation. PayPal told me that I had to return the product to China to get my money back. This is how the scam works. The product costs $25 but it costs at least $30 to send it back to China. PayPal told me to take pictures and get a tracking number.
I took pictures of everything but the post office said that they do not provide tracking for China. I had to use the customs number for tracking. I assumed this was adequate.
Today I was informed that I chose the wrong shipping service. I should have used DHL or UPS and not USPS and my claim would probably not be accepted.
I ordered Frontline Plus for Cats and Dog. I verified with the manufacturer. These may or may not be counterfeit but it is illegal to sell foreign manufactured products in the US. Call Frontline and they will provide the legal product free of charge. DO NOT BUY THESE PRODUCTS. YOU DO NOT KNOW WHAT YOU ARE GETTING.
I would give a zero if possible. StraightTalk Corporate absolutely disgusts me. I have had my phone and service for about 3 years. Various people had said they left a voicemail message for me but there wasn't anything there. As far as I knew, I had a working voicemail.
Finally, more people insisted that they had left voicemail messages but there was nothing. I tried leaving a message for myself. I got "you have accessed an automated system, please leave your message." I left messages but nothing showed on my phone. Even calling voicemail (holding one on my phone) to access their system didn't work. It said "no messages."
I called customer service repeatedly. NO HELP. They just told me to restart my phone. The problem wasn't my phone (Apple ran diagnostics) but they tried to blame my phone. They blamed me saying that I had changed a setting. NONE OF THIS WAS TRUE. Resets of voicemail didn't work either. All that did was erase all previous messages FOREVER, INCLUDING THE LAST MESSAGE FROM MY DYING MOTHER.
I am disabled but had to go to Walmart to call from a landline. Who has landlines anymore? Hours of standing in the electronics section of Walmart and still no fix.
This then stretched to DAYS. Still was not recording messages on their system.
Finally got customer service to call corporate. IT TOOK THEM AN HOUR TO PICK UP THE PHONE.
In the end, my account had to be wiped and started over. There was no way to fix it. THE FAULT WAS TOTALLY THEIRS AND HAD BEEN FROM THE BEGINNING.
Their customer service is horrible and they obviously don't care because they have no phone, no email, and no current CEO listed.
Oh, DID THEY OFFER ME A CREDIT OR ANYTHING FOR WHAT THEY DID - NO. I would never recommend them to anyone and will never buy a phone from them again.
This has been so frustrating. I now see why FedEx has a one-star rating. I would give it a zero if possible. I tried to sign up for Delivery Manager on the FedEx website. I did this THREE TIMES on the advice of reps. It doesn't recognize my username or password, it won't send an email to reset the password, it doesn't recognize security questions, when it does give the right question, it doesn't recognize the correct answer. I am not an idiot. I write down all of this info. It asks security questions for someone else. I don't know those people, I have never lived at those addresses. When I called customer service over a 3 day period, I had reps blatantly lie to me. They seemed to think this was funny. This was verified by another rep (who said the other guy had lied because he didn't want to help me) and a supervisor (who admitted that nothing I had been told was true). I was told that I did not live at my address (I have lived here since 2010 and FedEx has delivered numerous packages here). I was told that the post office said I didn't live here (the post office keeps no database and has been delivering mail here since 2010). I was told that the post office would have to verify my address and send that to FedEx (the post office says that is a complete lie and they have never done such a thing). I was told to go to the station manager of my local FedEx to fix this (another lie. They can do nothing). An agent told me he couldn't hear me (everyone at FedEx could but him but he blamed me and my phone). He kept asking me to speak louder until I was shouting. He seemed to think this was funny. I asked to speak with Tech Support. They say that they cannot help. They claim that Delivery Manager is run by a third party but will not identify that third party or how to contact them. When on the FedEx website, you are not directed to a third party to use Delivery Manager. This means it is FedEx and it is their responsibility. DELIVERY MANAGER DOESN'T WORK, NO ONE AT FEDEX CAN FIX IT AND NO ONE WILL TAKE RESPONSIBILITY OR HELP. Delivery Manager kept saying it couldn't identify me but when I asked for a code to be mailed to me, OMG, IT KNEW WHO I WAS. This is the worst customer service that I have ever encountered. This is worse than Amazon and I thought that was impossible.
This company no longer exists. They are just stealing your money. The company dissolved in July according to the main company site in London.
I have been lied to so many times today that I have lost track. This used to be my favorite. Something happened in July. The app ceased to work with Apple. The company lied and said they just learned about it. I was told this TODAY, in NOVEMBER. The app store reviews back me up. They don't answer their emails. NONE OF THE ONLINE NUMBERS WORK. Everything connects to Totes, who are the US company. AGAIN, NONE OF THE PHONE NUMBERS WORK. I finally got a Totes employee who told me to call *******466. You will not find this number connected to this company. Sometimes employees will lie and say it is a wrong number. Sometimes it will just not connect. Keep calling. Eventually it will work. They will say this is a recent problem that they just learned about TODAY. LIE. They will tell you you must cancel thru Apple. LIE. Something has gone very wrong at this company. RUN AWAY.
I am a seller. Amazon makes a ton of money off of me but they provide horrible service. I have contacted support about a dozen times. Only once did someone know the answer to my question. They have even advised me to violate Amazon policy. There is absolutely no way to file a complaint. When I demanded to know a contact, I was told to contact SHATTEL WASHINGTON. I had never heard of that town and repeatedly asked for a spelling. IT WAS SEATTLE. SHE DIDN'T EVEN KNOW HOW TO PRONOUNCE THE COMPANY HEADQUARTERS!

Letitia Has Earned 26 Votes

Letitia R.'s review of PetCareSupplies earned 6 Very Helpful votes

Letitia R.'s review of Acorn TV earned 10 Very Helpful votes

Letitia R.'s review of Zapals earned 3 Very Helpful votes

Letitia R.'s review of Amazon earned 2 Very Helpful votes

Letitia R.'s review of Straight Talk Wireless earned a Very Helpful vote

Letitia R.'s review of FedEx earned 4 Very Helpful votes

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