Purchased a hood from them had to give a credit card and pay for it over the phone. Was supposed to be delivered from Damascus to Airport location by next day and given a call when it arrived. After no call from LKQ I called them to find out that they cancelled my order because the part was not the "A" quality as sold and charged but yet still have charge pending to my account and only found out because I called them. Was told they tried calling me but my phone wasn't in service, only call I have not received on my phone has been them. Not sure why they could not email me then since they emailed me the receipt.