Although I was skeptical after reading the reviews here, I was pleased in the end. A week after ordering, my order had not yet been shipped. I sent a message through Contact Us and heard nothing back. I left a phone message ... no return phone call. I finally sent an e-mail to *******@kitchenniche.ca to the attention of Roman Koller. I got a response saying that the item was back ordered for one week and the item had now arrived. He said that this was noted on the website, but I did not see this. The item was shipped within a day and it arrived by Xpresspost in a couple of days. So in the end, the product arrived, well-packed and I received exactly what I ordered.