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lesliew30

Jim I.

2
Level 2 Contributor

Contributor Level

Total Points
699

7 Reviews by Jim

4.4K Views
5/14/21

I went to the Tigard Planet Fitness to join on May 12th, which was the last day to take advantage of a one free month offer they were advertising for new members. I was notified by the front desk staff that they would not accept my corporate credit card to use for payment of the monthly membership fee but rather they will ONLY accept checking account information for debiting these payments. This makes it impossible for my corporate membership. This also puts members at a disadvantage in the event of a billing dispute as the only way to prevent PF from debiting the dues/fees from your checking account is to close your account and reopen a new one. While the people at the front desk are nice enough, they have no interest in offering a resolution but merely pass you off to an 800 number. After numerous different referrals to different 800 numbers, multiple departments within each number and ultimately having to send an email to contact their billing department, I learned PF has no interest in working with customer needs to gain a new customer. It seems the "You Belong" should actually be "You Belong so long as you do just what we tell you to do". Be aware, it is actually a third party company that handles their billing and each department you speak to simply blames the other for their inability to work with a customer's need. It is just a ridicules runaround. Who has time to deal with this BS? Save yourself the trouble and deal with a gym who is professional and has years of experience with billing. One thing to keep in mind, companies are getting hacked on a daily basis. As such, wouldn't you rather a have a credit card to close and reissue than deal with your checking account exposed to NSF Fees, overdrafts, fraudulent debits? Remember, when you are dealing with PF at least two companies have your banking information. Double the opportunity for theft. Just something to think about if you are a business owner considering joining. LA Fitness and 24 Hour accept credit card payments without the hassle!

Service
Value
3.2K Views
11/13/20

I have been a customer with E-Fax since 2009. I recently had my wallet stolen with my credit cards. As a result I had to cancel my cards which included the credit card I had on file with E-Fax for my monthly auto billing. Before I could contact E-Fax with the new credit card information I was billed a $5.00 late fee since they were unable to charge the card they had on file. I immediately called to let them know what happened, provide them with the new credit card information and get a waiver of the late fee due to the underlying circumstances. I tried on 2 occasions to contact them. Both times resulted in my being placed on hold to reach an agent for over 2 hours. As a business owner, I do not have that kind of time to waste trying to get thru to a vendor. As such, I chose to contact the credit card company to dispute the erroneous billing of the $5.00. Thereafter I received an email advising me they had canceled my account however in the email it stated, "If you believe this was done in error reply to this email". I replied to the email over a week ago and have yet to receive any response. I am a small business owner who has been left without access to sending or receiving important business communication because of E-Fax's lack of customer service support. Canceling a loyal customer's account who has made over 144 on time payments without so much as a courtesy phone call or notice shows an utter lack of professionalism. I prefer to do business only with establishments that value their customer relationship. E-Fax clearly is not such an entity. Shame on you efax treat your customers with some respect! By the way the service sucks faxes don't go though (in or out) only after multiple attempts some never go through at all.

3/19/18

The pants I purchased shrunk too much after washing them. I thought I could live with them being too small however after realizing I never wore them for that very reason I opted to take advantage of the unconditional return policy and return them for a larger size so I could actually wear these pants instead of them merely hanging in my closest for all eternity. What I found out was that this unconditional / no nonsense / No Bull return policy cost me an additional $17.99, $10.00 for the pants plus $7.99 for the return shipping. A call to customer service resulted in them advising the price of the pants had gone up since I purchased them. That is certainly a far cry from the unconditional, no nonsense, ease of return I was promised. I might have simply returned instead of exchanged had I been advised this transaction would be more costly. Sounds like the advertising should really say conditional return policy. Smells Like Bull to me

3K Views
10/27/17

I have found this company is one that provides terrible service evidenced by the very poor voice quality as I experience voice drop outs where entire sentences are missing from conversations, there are voice delays, echos, and difficulty understanding conversations due to the horrendous voice quality as the volume is so low it cant be adjusted high enough to make the person on the other ends voice clearly audible. I have spent hundreds of dollars purchasing their recommended QOS router with their new digital phone. I also upgraded my internet connection speed to over 200mbs (download and upload speeds) at an additional expense of several hundred dollars yet my efforts were for not due to their inferior outdated system. Calling tech support is a ridiculous and can easily turn into an all-day event taking 4 or more hours only to than be referred to tier two support which will call you back approximately two weeks later, if at all. To make matters worse they undertake unscrupulous billing practices whereby they will increase your bill and charge your credit card without any advance notice. My recent monthly bill jumped from $50 to $60. But this is not the first time this type of increase has occurred without the advance notice. This has happened many times over the years and when I call to complain, I am told, I could cancel at any time thats it. No apology, no offer to reduce the bill or offer any type of credit. Shame on you 8X8. At the very least, act like you care enough to make an effort by being accommodating to customers! I believe loyalty is a two way street so now those days are over and it is now time to give their competitors a chance. Avoid this company at all costs or you will pay dearly in lost business and aggravation.
Update: 11/22/2017
After registering complaints with 8x8 about the lack of customer support, I was advised by them that if I did not like the service I should take my business elsewhere. I heeded the advice and have contracted with a new telecom company (Ooma) to service my telecommunication needs. I contacted this company on November 15th to request my phone numbers be ported over to the new service provider. While my secondary number was released 5 days later on November 20th I have now been told my main number will now not be released until December 15th. Is it a mere coincidence that this simple step which was readily available for one number will take a month for a second number thus allowing them the opportunity to bill me for one additional month? Be assured this is the treatment you will receive if you choose to deal with 8x8 for your telecommunication needs. I would advise against it. By the way 8X8 removed my negative review from there website.

42.4K Views
5/15/17

I am very dissatisfied with this company. I found the sales reps to be misleading in their communication, lacking in knowledge of their products and the management does not have a solid understanding of the concept of customer satisfaction. On April 29th I went into the store with my 15 year old daughter because her IPhone 5S stopped working. After they looked at it I was told it was broken, out of warranty and the sales rep presented me with a few options. Basically I was told I could buy the same model or upgrade to a SE or the 6S. Since I was not prepared to take on the added cost of buying a new phone, thinking all she needed was a new battery, I spent some time communicating via text with my wife as we tried to decide what to do. Still unsure, I was told by the sales rep I had 15 days to return the iPhone 5S. BECAUSE OF THIS STATEMENT, which I relayed via text to my wife, I went ahead and spent the $269 for the new IPhone 5S and left the store while however on day 14, when I decided to exchange the item I was told by a different sales rep that this I was unable to return the phone even though I was told otherwise. I spoke with the store manager David Reynolds who was very rude and arrogant when I informed him I was told by his rep I had 15 days to return the item. It seems he was taught the way to be professional and customer service oriented is to handle a customer's justified complaint by calling them a liar in front of their teenage daughter. When I proceeded to show him proof of the text message between me and my wife where I stated in a text "the rep says we have 15 days to return the item or upgrade it, this did nothing to improve Mr. Reynolds unprofessionalism. Clearly I would have had no reason to send that text to my wife two weeks prior since at the time I would not have known then that two weeks later we would have ultimately decided to upgrade to a more expensive phone. Although I was offended by his continuing disrespectful manner to a longtime apple customer, I nevertheless tried to make my case to Mr. Reynolds however he rudely responded by saying "youre angry so you need to leave the store". Mr. Reynold's level of incompetence is immeasurable. If one is not able to deal with dissatisfied customers, then they are not qualified to be in a management position. The irony is that after my incident I noticed in the Bridgeport store reviews from others that I see this pattern of behavior from this store. When dissatisfied customers complain about an issue instead of working to resolve the issue the go to position is instead to tell the customer they are being too loud and disruptive and are asked to leave the store. Kicking customers out of your store instead of working to resolve the issues that made them dissatisfied is a management style that should serve to close this location or at a minimum require retraining or hiring of a management team that understands the term customer satisfaction. Mr. Reynolds clearly does not.

I have called Apple Care customer service and complained they were outraged however they could not make the store honor the commitment I was originally given. They said the stores have their own agendas and apparently it's not customers. It seems rather evident that the Bridgeport Apple Store does not believe in customer loyalty or customer service. Customers are just a number to them and they are indifferent if they lose your business. I refuse to be nickel and dimed to death by Apple. I have been a customer for many years and its outrageous they have the audacity to not only lie to me but to also call me a lair and to have their representatives and their supervisors argue with me, and to do it in front of my daughter. The disrespect is never-ending. How about treating your loyal customers with some respect? It would seem Apple would be well served to invest in some real customer service reps and become a company that values its customers enough to treat them with honesty and respect and give them correct, timely information from trained competent representatives. My whole experience would have been a positive one if someone had taken the time to really listen to what I was saying and at least pretend to find a solution to accommodate my needs and address my concerns. Shame on you Apple at the very least, act like you care enough to make an effort by being accommodating and stop arguing with your customers! You're products and services are not worth what we pay for. I have spent tens of thousands of dollars on Apple products over the course of the last ten years. I have been a loyal apple supporter. Where did that loyalty get me when I went into the store and expected the sales rep to honor the agreement I was offered? Nowhere. I believe loyalty is a two way street so now those days are over and it is now time to give their competitors a chance.

1.8K Views
11/29/16

I have been very dissatisfied with this company for years. I have found the sales reps are very misleading in their communication. For example I was told listening to Sirius XM via an app on my phone was included in my plan however a few months later when I decided to give the app a try I discovered through another customer service representative that this app is NOT included with my yearly bill, even though I was told otherwise after having paid for the year in full for two different vehicles. I have called their customer service and complained a few times only to have the representative and their supervisors argue with me. It seems rather evident that this company does not believe in customer loyalty or customer service. Customers are just a number to them and they are indifferent if they lose your business. I refuse to be nickel and dimed to death by Sirius XM. I have been a subscriber for many years and its outrageous they have the audacity to not only lie about the app being included in the exorbitant rates they then to require I pay more just to listen to the app which I was previously told was included. Get real, Sirius XM! How about treating your loyal customers with some respect? It would seem Sirius XM would be well served to invest in some real customer service reps and become a company that values its customers enough to treat them with honesty and respect and give them correct, timely information from trained competent representatives. My whole experience would have been a positive one if someone had taken the time to really listen to what I was saying and at least pretend to find a solution to accommodate my needs and address my concerns. Shame on you Sirius XM. At the very least, act like you care enough to make an effort by being accommodating and stop arguing with your customers! The service isn't worth what you pay for. Youre better off with a Free account with one of the following apps Spotify, Pandora Radio or iHeartRadio connect with your cars Bluetooth and you could even upgrade to a paid account for a fraction of the cost of Sirius XM.

4/7/16

I did the remove my information process and my information still shows on there site. I can't get them to to remove it, they don't answer there phones unless your buying something or the hang up on you once they realize you want your information removed... I think it's time to call on our congressman to regulate this industry. Let them see what it's like to have to jump through endless hoops...

4/11/16 Update: In response to my review, I received an email which again provided me with instructions on how to delete my information. Unfortunately that still did not work. I then emailed them again, and included a screenshot of the information I wanted removed. I received their response which stated, we have removed your information. I checked and it was finally gone. It is a shame that I had to jump through so many hoops to get this done when their competitors do this in one online step. I thank them for removing my information however, I still give them just 1 star for the vast amount of time over the course of the last several weeks and trouble it has taken to get this resolved.

jessicam66
Jessica M. – Radaris.com Rep

Hi Leslie,
We would be happy to help you remove the information and if you'd had a problem with the removal process we will help complete your request.

You will need to identify the pages with the information you want removed and email that URL to us at the address below.

It is true that we don't handle removal requests by phone, but I am very sorry if you felt you were hung up on. I'm sure it would not have been intentional.

Best regards,
Radaris customer service
customer-service@radaris.com

Jim Has Earned 39 Votes

Jim I.'s review of 8x8 Inc earned 8 Very Helpful votes

Jim I.'s review of Planet Fitness earned a Very Helpful vote

Jim I.'s review of eFax earned a Very Helpful vote

Jim I.'s review of Apple earned 20 Very Helpful votes

Jim I.'s review of Sirius XM earned 2 Very Helpful votes

Jim I.'s review of Radaris.com earned 6 Very Helpful votes

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