Received hover board that was cracked in several places, returned for replacement, & company sent back same hover board that was NOT REPAIRED with same cracks and now more cracks than before I returned it and in the wrong box with wrong charger, user manual and remote, all of which I returned in the original box with hover board for replacement. Have sent several emails to this company with no replies. Tried calling many times, only to get a recording to email, which nobody replies.