Leslie T.

ATT is the most frustrating, unprofessional company who seems unable to communicate with its customers and has no regard for a customer's time. An appointment was scheduled for internet upgrade, I took off work to meet the technician who called 5 minutes before end of appointment window to say his workload wouldn't allow for my appointment. ATT rescheduled for the next day, again I took off work. The tech was a no-show. I called and was told my appointment was cancelled due to internal technical issues. No phone or text to tell me, so another wasted vacation day. I waited on hold 12:59 min. For a Supervisor before they finally disconnected me. A Supervisor/Manager did call me back, she kept saying how "sorry" she was and offered to compensate me $25. Wow, that really covers my two vacation days. I've been reschedule a 3rd time which means another vacation day with no guarantee they will show up. Just another big company who has little or no regard for their customers. I'm looking for another provider