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I just received a replacement MECOOL BB2 PRO from Banggood customer service. And this one works! They proved me wrong in that I thought they really didn't care about customers. Unfortunately rectifying the issue had to come through publicizing the issue on this platform. I tried several times directly to their customer service where a youtube video if the issue has to be made. I also tried through the sales customer service people. While they sent me some documents that were supposed to help fix the issue (that didn't help at all), customer service was otherwise non- responsive. Thankfully through posting on Sitejabber, Banggood customer service did finally rectify the situation. I just wish it didn't have to take 6 months.
Banggood customer service responded by sending directions on how to 'fix' the issue with the MeCool box that doesn't work. Essentially they're saying we know the product doesn't work, and here are a complicated set of hard-to-follow directions to upload updates. They sent me a defective product, and do not stand by their products. To anyone contemplating taking a chance on this company, if you want to gamble on receiving a product that works, you have to decide if it's worth it. I hoped to save a few bucks, and ended up wasting $70. They do not stand by their products... just know that before you order!
Dear Leslie S, thank you for your contact with us. Could you mind contact our customer service :cservice@banggood.com? because we couldn't handle this after sale problem in there, hope for your kind understanding. Don't worry about it, we will resend or refund for your order after we check it. For any further information or assistance please feel free to contact us. We will do our best to help you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Dear Leslie, thank you for contacting us. We apologize for this inconvenience. Could you tell us about your order ID or more details? We will contact our technical customer service to solve your problem. Hope for your kind understanding and cooperation. Looking forward your kind reply.
Best regards,
Banggood Teams
I responded to Banggood (AGAIN). It's taken them well over a month to even acknowledge my last message. I will update if they even respond to the message I send.
While someone from Banggood responded to my review (posted), I responded back. First the CS site she included is worthless. No one responds from it. I tried getting a response back from her and received nothing. So I reiterate, DO NOT purchase anything from this site. I've never had such a horrible experience of completely wasting my money!
Dear Leslie S., thanks for contacting us. Would you like to tell us how we could help you? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
The product I received doesn't work (MECOOL BB2 PRO). I followed the CS procedures and uploaded a video and hoped they would follow through with their promise to call back in 24 hrs. It's been almost a week, and I they haven't acknowledged anything. Please do not buy anything from this company.
Dear Leslie S, thanks for contacting us. We apologize for any inconvenience caused by this issue. Could you advise your order number so we check more information for your order and confirm the current situation of your case? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Leslie S, thank you for your feedback. We're sorry for this inconvenience. I think that it will be faster to solve the problem with customer's kind understanding and cooperation. And thank you again. For any further assistance do not hesitate to contact us. https://www.banggood.com/Contact-Us_hi111 We will do our best to find the best possible solution for you.
Best Regards,
Banggood Team.