Hi Leslie, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. All of our Premium Membership plans are subscription based and automatically renew unless canceled, as stated on the sign-up page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We understand that life is busy and it can be easy to overlook our auto-renew policy. We routinely review our communications, and your feedback is very helpful as we look to reduce the potential for confusion.
Leslie Has Earned 4 Votes
Leslie M.'s review of Sittercity earned a Well Said vote
Leslie M.'s review of Sittercity earned 3 Very Helpful votes
Hi Leslie, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. All of our Premium Membership plans are subscription based and automatically renew unless canceled, as stated on the sign-up page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We understand that life is busy and it can be easy to overlook our auto-renew policy. We routinely review our communications, and your feedback is very helpful as we look to reduce the potential for confusion.