- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
After spending 25 minutes uploading scans of my ID, inputting all kinds of personal data (address, phone, email, birthdate, SSN), confirming 2-factor authentication via text and email, allowing a credit report check, submitting to a biometric scan now they say I must video chat with their live agents to verify 3 more documents. It's frightening that a private company can collect this much personal information about individuals.
Tip for consumers:
The timeframe to actually complete the process (if it even works at all).
Products used:
Nothing
* ID.me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I was using this site to lookup information about a phone number. The site showed that the information was available prior to checkout. But after making payment, the result for the phone number was Status: "No Results", Data: "", Error: "". It didn't show the owner name or even the physical address. I contacted support, and asked for a refund because their service didn't work. It's now been 7 days, and no refund.
Leslie E.'s review of ID.me earned 42 Very Helpful votes
Leslie hasn’t received any thanks yous.
Leslie doesn’t have any fans yet.
Leslie isn’t following anybody yet.
Empty.
I fixed multiple account issues. Verified I'd now stuck in loop of " somethings not right/...
Concept is great. Hard to get to IRS signin acct. Hard to use a security app like 1Pass due to...
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
-IDme Social Response Team