Leslie C.

We carefully planned a trip to Italy. In January 2016, I reserved two apartments - one in Florence and the other in Rome for a July 2016 vacation. I conversed through the site with the owners, and I made all payments on time. Less than a month before the trip, the Florence apartment cancelled our three night reservation. I was left to scramble to find new accommodations. The day we were leaving The United States for Rome, the Rome apartment cancelled our reservation for five nights. I had to quickly secure accomodations before boarding our plane. Customer service at Home Away provided little help. It took days for our money to be refunded through our credit card. We were left with last minute accomodations at greater expense. I have rented accomodations throughout Europe through different companies in the past without problems. Both my rentals with Home Away resulted in last minute cancellations. Stay away!