Leslie B.

Wow. Like many others, I wish I had read reviews before purchasing from Costume Hub. I have experienced nothing but stress since doing so. About the only thing that went right with my order was that it arrived in a timely fashion. However, I received the wrong size of the costume I ordered; their website actually has it marked wrong. I ordered a toddler small, which should have been 12 - 24 months according to the sizing chart for that item. I received a toddler small, which the package had marked as a 3 - 4 toddler. I called and spoke to a man (did not catch his name), who said they would issue a full refund including shipping since it was their error. He also said not to bother sending it back, because it would cost them more in shipping than the costume was worth. A week later I had not received the refund and called them back. Spoke to the same guy, he apologized and said the refund did not go through for some reason, but he would fix it and refund the full amount (costume plus shipping). Another week goes by, still no refund, so I call back and get a woman named Sara. Let me say, I have never been treated so rudely by a customer service rep in my life. She immediately became belligerent with me, said there was no record of my previous calls, and also that a refund had already been issued to my bank and if I had not received it, then I would need to contact my bank (she wasn't able to answer why a refund was issued if I supposedly hadn't called previously). She also stated that they would not refund the shipping costs even though it was their error, that it was against their policy to do so, and she would gladly send me a copy of their policy to review if I had any further questions about that. The call went on for at least 20 minutes, at which point she began yelling at me and then hung up. I called back immediately and got voicemail. Called back again and she picked up the phone with a, "LOOK, Mrs. -----" then proceeded to talk over me and would not let me get a word in edgewise, ending with "... and if you have any more questions, you can callback and leave a message or talk to someone else!" then hung up again.

Long story short, I called my bank and opened a claim with them to dispute the charges with the merchant. They did finally end up getting the costume charge refunded, but never got the shipping charges back, however my bank credited the shipping charges themselves and closed the claim.

I will never order from Costume Hub again and warn everyone I know away from this place. Stay away unless you want to become their next unsatisfied customer!