Leslie a.

After seeing many reviews on YouTube about their bags, I decided to take a plunge and purchase one. I bought it mid January and they gave me a call telling me that I wouldn't receive it until mid January because they werent able to ship sooner. I asked why and they let me know that it was because of their Chinese New a year holiday. I was still a bit skeptical, but I said okay. A week later, I changed my mind and I called them to tell them I wanted to cancel my order and get a refund. They tried to tell me to wait a little longer for the bag and I said no. Once I refused to keep the order, the customer service began to be rude. They said "okay, we will forward it to our billing department. Bye" and every time I called to see if they cancelled the order, they kept hanging up on me. Two days later, I received an email saying that they had cancelled my order and that I should be receiving my refund in 14 days. I waited the 14 days and more, but up until this day, I have not received my refund. I called my bank and apparently they changed me with an e check for a company called Sierra Financial. I have called purse valley and they kept looping me on a recording that said I had four people in front of me. After 11 minutes on the phone, they'd forward me to a voicemail machine. Every. Single. Time. I finally got a representative and they told me to wait two more days and give the bank a transaction number. I called the bank and I told them about the transaction number. My bank said there was no refund pending. So it's just a back and fourth. Stay away from this company if you want to avoid a nightmare. I know some people claim they have had a great experience, but i suggest you stay away if you don't want to get your money stolen by this company. This has been a nightmare and I really hope I get my money back. It's been a month, and I still haven't seen a slight hint that I'll be getting my money back.