Lesley J.

My daughter and I were very impressed with the prom dresses that we viewed on this site. The prices appeared to be very reasonable. Our experience with eastbridal however, was not so great. I placed my daughter's prom dress order on January 28 2010 thinking they would have plenty of time to make her dress. After 3 weeks of not hearing anything, I contacted eastbridal (via email) and was told that another measurement was needed for the dress. We submitted all the measurements and received the dress in March. The dress was not the color that we requested nor did it come with the matching bolero jacket that was advertised. It was shipped in a plastic bag. We paid 160.00 dollars total for the dress and shipping. After contacting eastbridal about the missing bolero jacket, we were sent a jacket which did not match the dress at all! We have been trying for the past two weeks to contact someone at eastbridal to resolve the issue. There is no phone number on the website, only live chat and email. We were told via email to contact the supervisor named Ruby. We have sent Ruby at lest 4 different emails and have received no response. When we speak with live chat, we are told "someone will contact you in two days" but they never do. Nor did they provide us with a phone number. Buyer beware! These dresses are shipped from the Republic of China and you may have a terrible time trying to contact anyone if you have any issue with your order. I guess it's true that if it seems too good to be true, it usually is.